Delete your account

Delete your Atlas account

Atlas is the client portal app from Quick by Design Ltd (QBD), available on Google Play and the App Store.

You can ask us to delete your Atlas account at any time. There are two ways to do it, and both lead to the same outcome.

Option 1: from inside the app

Open Atlas, go to Settings, and tap Delete account. Confirm when asked.

Option 2: by email

If you have already removed Atlas from your device, or you would rather not use the app, email us instead.

Please send it from the email address you use to sign in to Atlas. That address is how we identify your account, so a request sent from a different address will be slower while we confirm it is really you.

You do not need to give a reason.

How long it takes

Your Atlas account will be deleted within 24 hours of your request. Your Atlas sign-in stops working immediately, on every device where you are signed in, not just the one you made the request from.

Deleting your Atlas account is not the same as ending your QBD service

If you later want to come back to Atlas, you will need to create a new account, and your Growth Specialist may need to set it up for you again.

What we delete

When your request is completed we delete:

• your Atlas user account and the profile held against it, which is your name, email address, company, job role, permission level and company role;
• every active session token for your account, so you are signed out everywhere;
• any one-time passcodes still held against your email address;
• your Atlas support tickets and the content of any feedback, content briefs or enquiries you submitted through the app, unless we are required to keep a record of them for the reasons below.

Anything Atlas had stored on your own device, including cached reports and any private notes you made against contacts, is removed when you sign out or when you uninstall the app. That data never reached our servers in the first place.

What we keep, and why

Some information is not part of your Atlas account and is not deleted with it.

• Your company's own data. Contacts, marketing performance, scheduled posts and similar information belong to your company, not to your personal Atlas login, and are held by us as a data processor on your company's behalf. Deleting your own account does not remove them. If you want your company's data deleted, that is a request your company makes to us under our Data Processing Agreement.
• Business records we are legally required to retain. Invoices, payment records, contracts and related correspondence are kept for as long as UK accounting and tax law requires, which is normally six years from the end of the relevant financial year. We keep these under a legal obligation and cannot delete them on request.
• Anonymised and aggregated information. Statistics that can no longer identify you are not personal data and may be retained.

Retention at a glance

Data	What happens
Atlas account and profile	Deleted within 24 hours of your request
Session tokens	Deleted immediately, on every device
One-time passcodes	Deleted after use, or after 10 minutes
Cached data on your device	Removed at sign-out or on uninstall
Notes stored only on your device	Removed on uninstall
Invoices and financial records	Retained as required by UK law, normally six years
Your company's CRM and marketing data	Retained; belongs to your company, not your login

Questions, or a wider data request

For anything beyond deleting your Atlas account, including asking what personal data we hold about you or asking for a copy of it, see the Atlas Privacy Policy or get in touch.

If you are unhappy with how we have handled a request, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Last updated: 19 September 2026